Customer Service
It is our dedication to customer service that sets us apart. We are committed to offering you exceptional value for your hard earned money.
"At American Storage, we believe that exceptional customer service is the cornerstone of a successful self storage experience. We understand that entrusting your belongings to us is a significant decision, and we are committed to ensuring that every interaction you have with our team is both positive and reassuring. From the moment you step into our facility, our knowledgeable and friendly staff are here to guide you, answering any questions you might have and assisting you in selecting the perfect storage solution for your needs. Our goal is to make the storage process as seamless and stress-free as possible, providing you with peace of mind knowing that your possessions are in safe and capable hands. With American storage, you're not just renting a space; you're becoming a valued member of a community that prioritizes your satisfaction above all else."
Have questions? Our website is easy to use and has all the features for a rich interactive experience. Rent your self storage units online and pay your bill online 24-7. We make renting storage a hassle free experience. Learn about other FAQ's below.
1. How secure are self storage units?
Most self storage facilities prioritize security. They often have features like 24-hour surveillance cameras, secure access gates, individual unit alarms, and on-site staff to ensure the safety of your belongings.
2. What can I store in a self storage unit?
You can store a variety of items in a self storage unit, including furniture, electronics, documents, seasonal items, and more. However, most facilities prohibit the storage of hazardous materials, perishable goods, illegal items, and live animals.
3. How long can I rent a self storage unit?
The rental duration for self storage units can vary. Some facilities offer month-to-month rentals, while others might require a minimum rental period. It's essential to check with the specific facility for their terms.
4. How do I choose the right size storage unit?
To choose the right size, you should first list down all the items you plan to store. Many storage facilities provide size guides or calculators on their websites to help you estimate the space you'll need.
5. Can I access my belongings anytime I want?
Most self storage facilities offer daily access to your unit, but the specific hours can vary. Some provide 24/7 access, while others might have restricted hours. It's always a good idea to check the facility's access hours before renting.
6. What happens if I fail to pay my storage rent?
If you fail to pay your rent, the storage facility typically gives you a grace period. After that, they may charge late fees. If the payment is not made after an extended period, the facility might have the right to auction off or dispose of the items in the unit to recover the owed amount.
